Cleobetra Casino VIP Program: How the Five Levels Work

The VIP Program has five levels with benefits that build over time

Casino Cleobetra organises its VIP Program across five levels. Level 1 is the starting tier, while Level 5 is the highest. As your status rises, the programme adds higher withdrawal limits, personalised promotions and, at higher levels, access to a personal VIP manager.

The exact requirements for reaching each level are not needed to get started: you can register, play and let your account status develop over time. VIP status is reviewed every 90 days, and it can drop when play is not maintained. That makes the programme something to check regularly rather than a permanent account setting.

Level 1 starts with live chat and defined withdrawal limits

VIP Level 1 is the entry point to the programme. It includes access to live chat around the clock and sets withdrawal limits of A$800 per day and A$10,500 per month. These figures apply to the account’s daily and monthly withdrawal allowance at this tier.

A separate rule also limits the number of pending withdrawal requests to three at one time. Before making a Withdrawal request, remember that a minimum 1x playthrough of your deposit is required. Withdrawals remain locked until KYC verification has been completed.

KYC documents include a government-issued photo ID, proof of address issued within 3-6 months, proof of payment method ownership and 1-3 months of account or bank statements. Verification turnaround is stated as 24-48 hours in the Help Centre and up to 10 days in the terms.

Higher VIP levels bring larger limits and more personal treatment

The main practical difference at the top of the programme is the larger withdrawal allowance. VIP Level 5 permits up to A$2,500 per day and A$35,000 per month. Compared with Level 1, that is an additional A$1,700 available per day and A$24,500 per month.

Higher levels also bring a more individual style of account support. Personalised promotions become available at upper tiers, and a personal VIP manager is available at higher levels. Level 3 specifically includes personalised offers, while Level 5 includes the highest stated withdrawal limits and the highest stated VIP tier.

There is no win limit on withdrawals. The VIP limit is still relevant because it controls how much can be withdrawn within the daily and monthly periods for the stated tiers. If a request is larger than the applicable allowance, it may need to be split across permitted periods.

The 90-day review is the part to keep in mind

VIP status is reviewed every 90 days. The programme can reduce your status if play is not maintained, so a higher tier should not be treated as guaranteed forever. This matters most if you use the account’s higher withdrawal allowance or expect personalised support.

A simple way to manage this is to check your level before making financial plans around the account. You can also keep your records tidy by watching your pending withdrawals, completing verification early and checking any active account messages.

1. Check your current level

   Confirm which VIP tier is active before relying on a daily or monthly withdrawal limit.

2. Review your account status

   Look at the latest account information around the 90-day review period, especially if your activity has changed.

3. Complete verification

   Have your photo ID, proof of address, payment ownership evidence and account or bank statements ready.

4. Plan withdrawals around the limit

   Keep the applicable daily and monthly allowance in mind, and do not keep more than three withdrawal requests pending.

5. Contact support when needed

   Live chat is available 24/7, and email support is also available if you need help with your account.

VIP withdrawals still follow the standard payment rules

Moving up the VIP ladder changes the stated withdrawal allowance, but the usual payment rules still apply. Requests are processed Monday to Friday from 06:00 to 17:00 GMT. Weekend requests wait until Monday, and processing can take up to 3 business days.

Bank transfers can take an additional 3-5 days after processing. Other methods have their own timeframes: JetonBank and Skrill via UTORG show 1-3 days, Visa and Mastercard show 3-5 days, and several digital currencies show instant - 3 days. The method’s minimum withdrawal also matters.

Deposits are credited immediately, and the casino accepts AUD, NZD, EUR and CAD. A minimum 1x deposit playthrough applies before withdrawal. If that requirement is not met, winnings may be voided and a 10% fee, with a minimum of A$0.75, may be deducted from the last deposit.

What to know before joining and using the programme

Registration requires your email, password, full name, date of birth, gender, address, phone number and preferred currency. You must be at least 18 to register. The account can be created in under 2 minutes, and play starts straight away, although withdrawals remain locked until verification is complete.

The account includes 24/7 live chat and email support, plus a Help Centre with more than 80 articles about deposits, payouts and verification. There is no telephone support. Self-exclusion can be requested manually by contacting support, which is worth keeping in mind if you want to take a break from gambling.

• The VIP programme has five levels.
• Level 1 includes 24/7 live chat and limits of A$800 per day and A$10,500 per month.
• Level 5 raises those limits to A$2,500 per day and A$35,000 per month.
• VIP status is reviewed every 90 days and may drop if play is not maintained.
• Higher tiers can include personalised promotions and a personal VIP manager.
• Up to three withdrawal requests can remain pending at once.
• KYC verification must clear before withdrawals are available.

The programme is best treated as an account feature rather than a reason to spend more. Gambling uses real money, and a higher VIP level does not change the basic risk of casino play. Set a budget that suits you and only play for entertainment.