Privacy Policy | Cleobetra Casino

Information we may collect

To provide an online casino account and related services, Cleobetra Casino may handle information supplied by a player, information created through account activity and technical information collected when the website is used. The amount and type of information collected can depend on the services used, the player’s interactions with the website and legal or security requirements.

Account and identity information

This may include a player’s name, date of birth, contact details, login information, account preferences and other information provided during registration or while an account is maintained. Where identity or age checks are required, the site may also request verification documents or information needed to confirm that an account belongs to the person using it.

Payment and transaction information

The site may handle information about deposits, withdrawals, wagers, bonuses where applicable, account balances and other transactions. Payment providers may process payment details in accordance with their own privacy notices. Cleobetra Casino may receive information needed to confirm a transaction without necessarily storing complete payment card details.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, approximate location, pages visited, dates and times of access, referral information and details about how the website is used. This information can assist with security, performance, troubleshooting and website improvement.

Communications and support information

If a player contacts support, the site may keep the contents of the communication, the account information used to identify the player and any documents or details supplied to resolve the request. Records may also be created when a player reports a problem, asks a question or makes a privacy request.

How information may be used

Personal information is handled for purposes connected with operating the website and providing casino services. These purposes may include creating and administering accounts, processing transactions, responding to enquiries and maintaining a safe and reliable platform.

To register players, manage account access and provide requested services.
To verify identity, age and account information where checks are required.
To process deposits, withdrawals and other account transactions.
To detect, prevent and investigate fraud, misuse, suspicious activity and security incidents.
To provide customer support, respond to complaints and communicate about account or service matters.
To maintain, test, troubleshoot and improve the website, systems and user experience.
To meet applicable legal, regulatory, reporting and record-keeping obligations.
To send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.
To protect the rights, safety, property and security of players, the website and relevant service providers.

Information may be combined from different interactions to help keep account records accurate, apply security controls and understand how services are used. Cleobetra Casino aims to use information only where it is reasonably connected with these purposes or where handling is otherwise permitted.

Sharing and protecting information

Personal information may be shared with service providers that help operate the website. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, analytics, security and other necessary functions. They may only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, protect the website or investigate suspected fraud, abuse or other unlawful activity. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate safeguards.

Reasonable administrative, technical and organisational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security. Players should use a strong, unique password, keep login details confidential and contact support promptly if they believe an account has been accessed without permission.

Some service providers or systems may operate in countries outside Australia. Where information is handled across borders, reasonable steps may be taken to protect it and to ensure that the relevant handling is consistent with applicable privacy requirements. The availability and security of online services can also be affected by the player’s device, network and third-party services.

Cookies and similar technologies

Cleobetra Casino may use cookies and similar technologies to remember preferences, keep sessions working, support login and security functions, understand website usage and improve performance. Some cookies may be necessary for core website features, while others may help with analytics, personalisation or communications.

A cookie is a small text file or similar identifier stored on a device by a website. Cookies can help the site recognise a browser and provide a more consistent experience. Information collected through these technologies may be linked with account or device information where this is necessary for the purposes described in this Privacy Policy.

Players can manage, restrict or delete cookies through their browser settings. Blocking or deleting cookies may affect how some website features work, including account access, security functions or saved preferences. Browser settings may also provide information about cookies before they are stored.

Privacy rights, retention and contact

Players may have rights relating to the personal information held about them. Depending on the circumstances and applicable requirements, a player may ask for access to their information, request correction of information that is inaccurate or incomplete, ask for deletion of information, or withdraw consent to marketing communications. Withdrawing consent does not affect processing that is necessary for account operation, security, transactions or legal obligations.

To exercise these rights or ask a privacy question, contact support@cleobetra-casino.click. A request should include enough information to help identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the requester’s identity before information is provided or changes are made. Requests will be considered within a reasonable time, subject to applicable requirements and any permitted exceptions.

Players can usually stop marketing emails by using the unsubscribe option included in the message or by contacting support@cleobetra-casino.click. Even after marketing consent is withdrawn, a player may still receive essential service communications, such as messages about account security, transactions, changes to services or important terms.

Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, transaction, security and communication records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version published on the website will apply from its stated or publication date. Players should review this page periodically. By continuing to use the website after an update, players acknowledge the revised policy to the extent permitted by law.